Dedicated support engineer, priority bug fixes, 24/7 helpdesk and quarterly updates — so your business-critical software keeps running at full performance, year after year.
Software doesn't stop needing attention after go-live. Operating system updates, browser version changes, GST rule amendments, new user requirements and occasional bugs — all of these need fast, expert attention. Without a maintenance contract, software that was working perfectly can degrade silently over months.
NexoraSoft's AMC plans give every client a named support engineer who knows their software inside out — not a generic helpdesk ticket queue. Response times are contractually guaranteed, and quarterly reviews ensure your software evolves with your business.
Every engagement is scoped to your specific needs — no unnecessary add-ons, no lock-in.
A named engineer assigned to your account — someone who already knows your software, data structure and workflows. No explaining from scratch every time.
Bugs reported under AMC are treated as P1 — acknowledged within 2 hours and resolved within 24–48 hours (critical), 3–5 business days (non-critical).
Each quarter we review your usage feedback and include minor improvements, UI enhancements and new configuration options — included in your AMC, no extra cost.
OS-level, framework and dependency security patches applied proactively — you don't need to track CVEs. Your software stays secure without you monitoring it.
Unlimited training sessions for new staff joining your team. Screen-share sessions, user manuals updated quarterly, and access to our training portal.
Monthly report covering uptime, response times, open issues, resolved tickets and upcoming planned changes — full visibility into your software's health.
All plans include a dedicated engineer, bug fixes and quarterly updates. Choose based on your response time needs and team size.
Business-hours support (Mon–Sat, 9AM–6PM IST). Bug acknowledgement within 4 hours. Ideal for non-24/7 operations.
24/7 support with 2-hour bug acknowledgement and next-day resolution for critical issues. For hospitals, NBFCs and 24/7 operations.
On-site support visits, dedicated account manager, custom SLA and roadmap planning sessions. For enterprise and multi-site deployments.
In most cases, yes — we can take over maintenance of third-party software after a code review and assessment. Contact us for an evaluation.
Under Priority and Enterprise AMC, a critical system-down issue is treated as P0 — engineer engaged within 30 minutes, hotfix deployed within 4 hours or a workaround provided. Standard AMC: 4-hour acknowledgement, same-day fix for critical issues during business hours.
Yes. Unlimited training sessions for your team — including new employees and refresher sessions after updates. Delivered via screen-share or on-site for Enterprise AMC.
No. AMC covers bug fixes, security patches, compatibility updates and minor configuration changes. New features and modules are quoted separately as change requests.
Yes. You can upgrade from Standard to Priority or Enterprise at any time. The price difference is prorated for the remaining contract period.
Yes — all NexoraSoft products (HMS, ERP, CRM, NMS, LMS, School ERP, Restaurant POS) are covered under AMC. Custom software built by us is also covered.
Free consultation. No commitment. We respond within 24 hours.