Cancellation Policy

This Cancellation Policy sets out the terms under which either party may cancel a project, subscription or service engagement with NexoraSoft Private Limited. It should be read alongside our Refund Policy and the applicable project contract or Statement of Work.

1. Cancellation by the Client

1.1 Before Project Kickoff: A project may be cancelled at no charge by the Client before kickoff activities (requirements gathering, resource allocation, SRS drafting) have commenced. The kickoff payment will be refunded in full.

1.2 After Kickoff, During Development: Written cancellation notice (email to info@nxorasoft.com) is required. NexoraSoft will stop work within 2 business days of receiving the notice. The Client retains all deliverables completed and approved up to the cancellation date. Payments made are non-refundable for work completed. NexoraSoft will not invoice for incomplete milestones.

1.3 AMC Cancellation: AMC (Annual Maintenance Contract) may be cancelled with 30 days' written notice. No refund is issued for the remaining AMC period. Support continues for the 30-day notice period.

1.4 SaaS Subscription Cancellation: Subscriptions may be cancelled at any time. Access continues until the end of the current billing period. No partial refunds are issued for unused days in the billing period, except as set out in the Refund Policy.

2. Cancellation by NexoraSoft

NexoraSoft reserves the right to cancel a project or engagement in the following circumstances:

• Non-payment of invoice within 30 days of due date after two written reminders
• The Client requests modifications that are illegal, unethical or in violation of applicable law
• The Client materially breaches the project contract and does not remedy the breach within 14 days of written notice
• Force majeure events rendering performance impossible for more than 30 days

In case of NexoraSoft-initiated cancellation due to non-payment, all work product remains the property of NexoraSoft until payment is settled in full. In all other NexoraSoft-initiated cancellations, the Client will be refunded a proportional amount for work not yet delivered.

3. How to Cancel

Send a written cancellation request to:

• Email: info@nxorasoft.com
• Subject: "Cancellation Request — [Project/Contract Name]"
• Include: your name, company, project reference and reason for cancellation

NexoraSoft will confirm receipt within 2 business days and issue a final settlement statement within 7 business days.

4. Governing Law

This policy is governed by Indian law. Disputes are subject to the exclusive jurisdiction of courts in New Delhi, India.