ERP stores the data; value comes from a short list of reports reviewed on a fixed rhythm. More reports are not better reports.

A starter set

ReportQuestion it answersReview
Sales by item, customer, salespersonWhat sells and who sells it?Weekly
Gross margin by itemAre we making money on what we sell?Monthly
Stock ageing and fast/slow moversWhat is tied up in stock?Monthly
Receivables ageingWho owes us and for how long?Weekly
Payables dueWhat must we pay and when?Weekly
Cash and bank positionCan we meet this month's commitments?Weekly
Payroll cost versus salesIs staff cost in line?Monthly

Set the rhythm

Avoid report overload

If nobody acts on a report, remove it. Each KPI should have an owner and a threshold that triggers action, such as overdue receivables above a set percentage of sales.

Example weekly owner review

  1. Sales this week versus last week and target.
  2. Top five customers and any who have stopped ordering.
  3. Receivables over 30 days and the plan to collect.
  4. Stock-outs and items below reorder level.
  5. Cash position and payments due in the next two weeks.

Thirty minutes with these five views is usually enough to spot problems early.

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