Choosing restaurant software is easier when you decide your needs first, then test with real orders. This guide gives you the steps and the questions.
1. Write your needs
List outlets, counters, tables, order types, printers and must-have features. Mark each as must, nice or later.
2. Shortlist two or three
Check that each handles GST billing, KOT and reports, and look at honest limits.
3. Run a real demo
- Ask them to set your menu with sizes and add-ons.
- Run a dine-in order with a table change and a split bill.
- Print a bill and KOT on your printer.
- Cancel an item and see the approval and log.
- Close the day and read the Z report.
4. Check support
Ask about response time, language, on-site help and what is included after go-live.
5. Compare quotes
Compare three-year total cost, not only the first payment. See what drives pricing.
6. Plan the switch
- Pick a quiet day
- Run both systems for a day if possible
- Train all shifts
- Keep a manual fallback for connection loss
Red flags
- No written limits
- No backup answer
- Unclear who owns your data
- Demo only with their data
A simple scoring sheet
| Question | Vendor A | Vendor B |
|---|---|---|
| Handled my menu with sizes and add-ons? | ||
| Printed bill and KOT on my printer? | ||
| Split bill and table transfer easy? | ||
| Discount and void need approval? | ||
| Clear on limits and total cost? |
Fill it during each demo and compare. Give extra weight to the steps your staff do hundreds of times a day.

Related guides: Restaurant POS Software in India (complete guide)
Restaurant Billing SoftwareRestaurant POS Software Pricing in IndiaWhat Is Restaurant POS Software?Best Restaurant POS Software in India: Features to Check
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