There is no universal benchmark because NPS depends on cuisine, price band and the way you collect feedback. Track your own score every month, read the comments, fix the most repeated complaints and watch the trend instead of chasing a number.

Does feedback go to Google?

No. Feedback collected through the QR page is private and stored against the bill in NexoraRMS-POS. It is not posted to Google, so you can fix problems before they become public reviews. Confirm tax rates and treatment for your outlet with your CA; NexoraRMS-POS prints and exports the data.

Restaurant Customer Feedback and NPS: How to Collect and Use It

Feedback is only useful if it is easy to give and someone acts on it. Here is how to set up a simple loop.

Make it easy

A QR on the bill that opens a short page works. Keep it to three ratings, the NPS question and an optional comment.

What NPS is

Ask how likely a guest is to recommend you, from 0 to 10. Promoters (9-10) minus detractors (0-6) gives the score.

Follow up

Call low ratings within a day
Thank promoters and invite a public review
Share themes with staff weekly

Reward

Small loyalty points for feedback raise the response rate.

In NexoraRMS-POS

The bill QR opens the rate-your-meal page, and the dashboard shows NPS and comments. See feedback and NPS software.

Reading the numbers

A rating of four stars with falling service scores is a warning even if the overall NPS looks fine. Look at each category: food, service and ambience, and read the comments behind low scores. One comment repeated by many guests is worth more than a perfect average.